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Terms & Conditions
- All online customers must be above the age of 18 or have parental consent.
- All orders are shipped only within the working week, i.e. Monday through to Friday.
- Any change in an order requires a mandatory email to contact us within 24 hours of placing the order online.
- Although customers may be ordering multiple orders in one designated order, we place all items in individual packaging.
- If customers require gift wrapping for various items, an indication in the order is necessary and we will do the needful.
- Any faulty, used, or damaged items may not be exchanged or refunded.
- To utilize our free alteration services, customers must bring their retail items to our Great World City outlet and give us 4 working days for them to be altered. Altered items must be picked up at our store itself, as we do not deliver them.
- Currently, we do not allow third party ads to be displayed on our website. This further ensures customer data protection.
- Our items are currently only available on Zalora Marketplace Singapore. Any other websites are not authorized.
- We reserve the right to review and edit our Terms & Conditions page as well as our Privacy Policy. Any instance of revision will be announced on our website.
- Moirai LLP is not liable for any unforeseen circumstances.
© 2024 Moirai Design House.
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